FAQ

Most Common Questions

We’ve partnered with Sezzle, a third party payment plan platform, to offer customers the ability to break down their purchase into interest-free installments. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart. Sezzle is completely secure and available for USA and Canadian based customers at this time.

Once you’re ready to check out, select Sezzle as a payment method. This will forward to you to their webpage where you can complete the process.

You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments will be. You'll be charged the first installment amount the day that you place your order, and the rest will be automatically scheduled. Don't worry - they send you text and email reminders, so there aren't any surprises!

How do I return or exchange an item purchased with Sezzle?
Sezzle returns follow our standard return policy.

Once we have processed your return or agreed to process a refund, Sezzle will be notified. Once Sezzle receives notification, the changes to your installment plan are automatically made by Sezzle.

We are unaware of how many installments are left, or the overall amount of your order outstanding with Sezzle. Because of this, the amount we have refunded may not necessarily be the amount credited back to your payment method.

The credit(s) show up within 10 business days, though usually much sooner. The refund may show up as smaller transactions, or one lump sum, so we recommend looking for refunds from Sezzle, instead of just a dollar amount.

You can always see a breakdown of the refund by logging in to your Sezzle account, selecting “Refunded” and then “Click for More Details.” The “Total Refund Issued” section will let you know of the exact amount returned to your original payment method.

All returns of through Sezzle are subject to a 6% administrative fee in addition to restocking fees (where applicable).

If you haven’t received your refund after 10 business days, please contact Sezzle here.

Late Fees
Keep in mind that while Sezzle doesn't have any extra fees, they might charge a $5 fee for late payments. That said, the first late instalment is generally free and you only have to pay the extra fee on any late payments after that. Also helpful to know, is that said late fee can be waived if an installment is paid within 24 hours of the date it was due.

Have more questions? Here are some helpful Sezzle links below:

Sezzle Customer Portal

Sezzle FAQ Center

Sezzle Contact Center

Yes of course. We don't store any of your credit card information handed by our payment processor, Shopify, and we will never share your personal information with anyone else.

Your privacy is important to us. We use industry standard security practices for our website so you may shop safely.

For more information on privacy at O2Bikes.com, visit our PrivacyCenter (https://www.o2bikes.com/policies/privacy-policy).

Orders are processed Monday through Friday and any orders placed by noon EST will be processed that same day, all other orders will be processed in the next business day. Custom e-bike kits may require longer processing time however we will keep you informed of the progress. We are a small but mighty company and we do our best to get orders out as we receive them, however during high volume times of the year we may need a little extra time. It's our policy and promise to always keep you informed of any updates to your order.

Yes we do. We provide installation service of the e-bike kits that we sell and others. You can provide us with the parts or we can help you source them. Custom work rates to be determined on scope of work. Give us a shout, we would love to chat about your dream E-bike!

We allow returns up to 14 days after receiving your order. All returns are to be unused in its original packaging.

Please email us at service@o2bikes.com to initiate a return order before shipping the item.

Shipping and handling fees will not be refunded and all sale items are final sale. Returns may be subject to 10% restocking fee.

O2bikes does not cover the cost to ship items back to us. If you believe the item you received to be defective, please provide an explanation with as much information as you can, including photos or videos of the defective item.

If there is a defect with the item, please let us know and we will be more than happy to help you resolve it.

Yes. If your order has not been shipped, contact us and we would be happy to accommodate your changes. Orders that are shipped cannot be changed.

Yes we do. You can find them here

During the warranty period, we will send replacements parts free of charge if it is not considered wear and tear. Send us an email at service@o2bikes.com with your order number, order date and a description of the problem. Attach pictures/videos where applicable.

We will also let you know if it's not covered under warranty. You will then bear the cost of the replacement part and shipping fee.

Please see the full warranty policy here.

Shipping

Yes we ship to United States, Canada and many countries worldwide starting at USD4. The shipping rate will be automatically calculated during checkout.

Our international shipping rates are automatically calculated when you check out your shopping cart.

Send us a message with your address and we would be happy to provide you with a shipping quote.

Bike GPS Tracker

You can easily activate the device in one country, and then use it in a different one. As an example, if you’re in France, but activated the device in Canada, it will work both in Canada and France!

The GPS devices comes with an encrypted APN and sim-card. The devices will only work with the sim-cards that comes pre-installed inside the devices from the factory. That is why you cannot use your own sim-cards.

The devices primarily uses satellites to get GPS-signals. If there is no satellite coverage, the device will use either WiFi or LBS to update position.
Read more about how this works here

8 weeks.
8 weeks is based on 3-4 daily “force” updates. Live tracking will drain the battery faster, depending on the update interval.

The intervals for live tracking is pre-determined by you when you switch it on in the application. You can yourself choose how often you want the device to update, between every 5 seconds to every 2 minutes.

When you receive your device, you take it out of the box, and download the “Tail it” app on your smartphone. You create an account with either your own phonenumber or log in through Facebook.


You go to “devices” -> “Add a device” and write the 5 digits on the sticker that is on the device. You are then sent to activate your SIM-card, and when that is done, the device is set up and ready to go. “How does it work technically?” It works quite simple. You can read more about the devices on tailit.com/mobile-tracker.

The Tail it devices uses SIM-cards, and comes with a subscription. The subscription can be paid monthly, or you can pre-pay for 1 or 2 years. The prices for subscriptions are available on reg.tailit.com.

The amount of data included in the subscription is unlimited! This is only reserved for our Tail it devices, and you can not use the SIM-card in your phone or other devices.

The full IMEI number contains 15 digits, and can be found on a sticker on the user manual that comes with the deivce. When you add it in the app, you only have to fill in the final 5 digits in the number, which is also located on a sticker on the device itself. By filling out these 5 digits, the rest 10 digits are filled in automatically.