Most Common Questions
Is it safe to put my credit card into this website?
Yes of course. We don't store any of your credit card information handed by our payment processor, Shopify, and we will never share your personal information with anyone else.
How secure and private is O2Bikes.com?
Your privacy is important to us. We use industry standard security practices for our website so you may shop safely.
For more information on privacy at O2Bikes.com, visit our PrivacyCenter (https://www.o2bikes.com/policies/privacy-policy).
How long does it take to process my order?
Orders are processed Monday through Friday and any orders placed by noon EST will be processed that same day, all other orders will be processed in the next business day. Custom e-bike kits may require longer processing time however we will keep you informed of the progress. We are a small but mighty company and we do our best to get orders out as we receive them, however during high volume times of the year we may need a little extra time. It's our policy and promise to always keep you informed of any updates to your order.
Do you do custom work?
Yes we do. We provide installation service of the e-bike kits that we sell and others. You can provide us with the parts or we can help you source them. Custom work rates to be determined on scope of work. Give us a shout, we would love to chat about your dream E-bike!
What is the return policy?
We allow returns up to 14 days after receiving your order. All returns are to be unused in its original packaging.
Please email us at firstname.lastname@example.org to initiate a return order before shipping the item.
Shipping and handling fees will not be refunded and all sale items are final sale. Returns may be subject to 10% restocking fee.
O2bikes does not cover the cost to ship items back to us. If you believe the item you received to be defective, please provide an explanation with as much information as you can, including photos or videos of the defective item.
If there is a defect with the item, please let us know and we will be more than happy to help you resolve it.
Can I make changes to an order I already placed?
Yes. If your order has not been shipped, contact us and we would be happy to accommodate your changes. Orders that are shipped cannot be changed.
Do you sell gift cards?
Yes we do. You can find them here
I have a problem with my bike. What do I do?
During the warranty period, we will send replacements parts free of charge if it is not considered wear and tear. Send us an email at email@example.com with your order number, order date and a description of the problem. Attach pictures/videos where applicable.
We will also let you know if it's not covered under warranty. You will then bear the cost of the replacement part and shipping fee.
Please see the full warranty policy here.
What is Sezzle?
How does Sezzle work?
Sezzle allows you to split your entire order into 4 interest-free payments over 6 weeks. There are no fees if you pay on time with zero impact to your credit.
What are the fees associated with using Sezzle?
There are no additional fees to use Sezzle to pay for your purchase.
Do you ship to my country?
Yes we ship to United States, Canada and many countries worldwide starting at USD4. The shipping rate will be automatically calculated during checkout.
What are your international shipping rates?
Our international shipping rates are automatically calculated when you check out your shopping cart.
The shipping rate is not showing at checkout?
Send us a message with your address and we would be happy to provide you with a shipping quote.
Bike GPS Tracker
Can I use my device abroad?
You can easily activate the device in one country, and then use it in a different one. As an example, if you’re in France, but activated the device in Canada, it will work both in Canada and France!
Can I use other SIM-cards?
The GPS devices comes with an encrypted APN and sim-card. The devices will only work with the sim-cards that comes pre-installed inside the devices from the factory. That is why you cannot use your own sim-cards.
What if there is no satellite coverage?
The devices primarily uses satellites to get GPS-signals. If there is no satellite coverage, the device will use either WiFi or LBS to update position.
Read more about how this works here
How long is the battery time?
8 weeks is based on 3-4 daily “force” updates. Live tracking will drain the battery faster, depending on the update interval.
How often does the device update in “live tracking” mode?
The intervals for live tracking is pre-determined by you when you switch it on in the application. You can yourself choose how often you want the device to update, between every 5 seconds to every 2 minutes.
How do I set up my device?
When you receive your device, you take it out of the box, and download the “Tail it” app on your smartphone. You create an account with either your own phonenumber or log in through Facebook.
You go to “devices” -> “Add a device” and write the 5 digits on the sticker that is on the device. You are then sent to activate your SIM-card, and when that is done, the device is set up and ready to go. “How does it work technically?” It works quite simple. You can read more about the devices on tailit.com/mobile-tracker.
The Tail it devices uses SIM-cards, and comes with a subscription. The subscription can be paid monthly, or you can pre-pay for 1 or 2 years. The prices for subscriptions are available on reg.tailit.com.
How much data is included in the subscription?
The amount of data included in the subscription is unlimited! This is only reserved for our Tail it devices, and you can not use the SIM-card in your phone or other devices.
The full IMEI number contains 15 digits, and can be found on a sticker on the user manual that comes with the deivce. When you add it in the app, you only have to fill in the final 5 digits in the number, which is also located on a sticker on the device itself. By filling out these 5 digits, the rest 10 digits are filled in automatically.